Privacy policy
Last modified: February 15, 2024
1. Information
In the course of its activity and for the purposes of providing the Services (as defined in our General Terms of Use), ColourSend is required to collect and process the personal data of its users (hereafter referred to as the “Users”).
This privacy policy, implemented by ColourSend, is intended to provide the Users with a summary and overview of the processing of personal data carried out by ColourSend.
ColourSend attaches particular importance to the respect for the privacy of the Users and of the confidentiality of their personal data, and is thus committed to processing the data in compliance with the applicable laws and regulations, and in particular Law No. 78-17 of 6 January 1978 relating to Information Technology, Data Files and Civil Liberties (hereafter referred to as the “Data Protection Act”), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereafter referred to as the “GDPR”).
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Definitions
Personal data: any information relating to an identified or identifiable natural person, that is, a person who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to that person.
Processing of personal data: any operation or any set of operations relating to personal data, whatever the process used, and in particular the collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, as well as locking, erasure, or destruction.
Cookie : a cookie is a piece of information placed on the hard drive of Internet users by the server of the site they visit. It contains several pieces of data: the name of the server which installed it, an identifier in the form of a unique number, and possibly an expiry date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and save pieces of information.
Information we collect
We may collect various types of information from and about users of our Services, including:
- Personal Information: We may collect personally identifiable information, such as your name, email address, postal address, phone number, and other similar information when you provide it to us voluntarily or when you interact with our Services.
- Usage Data: We may collect information about how you use our Services, including your access times, browser types, and language preferences.
- Device Information: We may collect information about the device you are using to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Information: With your consent, we may collect information about your precise location if your device settings allow us to do so.
How we use your information
We may use the information we collect from you for various purposes, including:
- To provide, maintain, and improve our Services.
- To personalize your experience on our Services.
- To respond to your comments, questions, and requests.
- To send you technical notices, updates, security alerts, and support and administrative messages.
- To communicate with you about products, services, promotions, events, and other news and information we think will be of interest to you.
- To monitor and analyze usage patterns, trends, and activities in connection with our Services.
Data Controller
ColourSend has appointed a Data Protection Officer who can be contacted at the following address: dpo@coloursend.com.
Data collected
ColourSend collects data from Users in order to make the Services for which they have subscribed to the platform available to them.
The mandatory or optional nature of the data provided (in order to complete the Users’ registration and to render the Services) is indicated at the time of collection by an asterisk.
In addition, certain data is collected automatically as a result of the User’s actions on the site (see the paragraph on cookies).
Purposes
The personal data collected by ColourSend during the provision of the Services is necessary for the performance of the contracts concluded with the Users, or to allow Brevo to pursue its legitimate interests while respecting the rights of the Users. Certain data may also be processed based on the Users’ consent.
The purposes for which ColourSend, processes data are the following:
- commercial and accounting management of the contract;
- management of customer acquisition and marketing activities;
- detection of malicious behaviour (fraud, phishing, spam, etc.);
- the improvement of the Users path on the site;
- more generally, any purpose referred to in Article 2 of Deliberation No. 2012-209 of 21 June 2012 creating a simplified standard for the automated processing of personal data relating to the management of users and prospects.
Recipients of the data
The personal data collected is intended for ColourSend’s commercial and accounting departments. It may be transmitted to ColourSend’s subsidiaries, or to third-party data processors which ColourSend is authorised to use within the context of the performance of its Services.
In this context, personal data may be transferred to an EU or non-EU country. ColourSend implements guarantees ensuring the protection and security of this data, in compliance with applicable rules and regulations.
ColourSend does not transfer or rent personal data to third parties for marketing purposes without the express consent of the Users of ColourSend.
In addition, personal data may only be disclosed to third parties for purposes other than marketing in the following cases:
- with their authorisation;
- at the request of the competent legal authorities, upon judicial request, or in the context of a legal dispute.
Data retention period
To satisfy its legal obligations or in order to have the necessary elements to assert its rights, ColourSend will be able to retain the data under the conditions established by applicable rules and regulations.
Thus, personal data collected by ColourSend relating to the identity and contact details of its Users is retained for a maximum period of two years after the termination of the contractual relationship for Users that are customers, or from their collection by the data controller or the last contact from the Users that are prospects, for the data relating to the latter.
The termination of the contractual relationship is understood as the express termination of the contract by the User, or the non-use of ColourSend Services for a period of five years.
Rights of Users
In accordance with applicable rules, the Users have the right to access and rectify their personal data, which enables them to rectify, complete, update, or delete data that is inaccurate, incomplete, ambiguous, or outdated, or whose collection, use, communication, or storage is prohibited.
The Users also have the right to request the limitation of the processing, and to oppose on legitimate grounds the processing of their personal data. The User may also communicate instructions on the fate of their personal data in the event of their death.
Where applicable, the User may request the portability of their personal data or, where the legal basis for the processing is consent, withdraw their consent at any time.
The Users may exercise their rights by sending an email to dpo@coloursend.com
These requests shall be processed within a maximum period of 30 days.
The Users may also at any time modify the data pertaining to them by logging on to https://www.coloursend.com and clicking on “edit my profile” or by contacting the customer relations department at support@coloursend.com
The Users may unsubscribe from the ColourSend newsletter or marketing emails by following the unsubscribe links in each of these emails.
The Users may access detailed information on the use of their personal data, in particular concerning the purposes of the processing, the legal bases enabling ColourSend to process the data, its storage period, its recipients, and, where applicable, its transfer to a country outside the European Union as well as the related compliance guarantees put in place for such transfers. To do so, the User can send their request by email to dpo@coloursend.com.
Additional terms regarding the use of the Inbox Feature
Brevo’s platform complies with the Google API Services user Data Policy, including the Limited Use requirements. Any use and transfer of information received from Google API’s from ColourSend’s platform to any other applications will require to adhere to Google API Services User Data Policy, including the Limited Use requirements.
Notwithstanding anything else in the present Privacy Policy, if the User provides ColourSend access to their Gmail user data, ColourSend shall:
- only use access to read, write, modify, or control Gmail message bodies (including attachments), metadata, headers, and settings, allowing ColourSend to provide a web email client for the Users to compose, send, read, and process emails;
- never transfer such data to other parties unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets;
- in no way use such data for its management of customer acquisition and marketing activities;
- in no way use such data to serve advertisements;
- not allow humans to read this data unless ColourSend has the User’s affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for ColourSend’s internal operations, and even then, only when the data have been aggregated and anonymised.
3. Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Our Services use cookies and similar technologies to enhance your experience. Cookies are small files placed on your computer, which allow us to recognize your browser and capture certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
4. Security
ColourSend has taken all necessary precautions to preserve the security of personal data and, in particular, to prevent it from being accessed by unauthorised third parties, distorted, or damaged.
These measures include the following:
- Multi-level firewall.
- Proven solutions for anti-virus protection and detection of intrusion attempts.
- Encrypted data transmission using SSL/https/VPN technology.
- Tier 3 and PCI DSS certified data centres.
In addition, access to processing data on behalf of ColourSend by the receiving third-party services requires authentication of the persons accessing the data, by means of an individual access code and password, that is sufficiently robust and regularly renewed.
Data transmitted over unsecured communication channels is subject to technical measures designed to make such data incomprehensible to any unauthorised person.
Any questions about the security of the ColourSend website can be directed to support@coloursend.com.
5. External links
Our Site may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of these external sites before providing them with any personal information.
6. Changes
This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
7. Contact us
If you have any questions about this Privacy Policy, please contact us.